Delivery Policy
We make every effort to ensure your orders arrive as quickly as possible, while guaranteeing reliable and secure delivery.
Delivery times
Delivery times vary depending on:
- From the model of necklace ordered (some are in stock, others produced on demand)
- From the carrier selected when placing the order
Estimated delivery times are indicated on each product sheet. Generally, delivery takes 8 to 15 business days, depending on the item and the delivery method chosen.
Delivery methods
When ordering, several options may be offered to you:
- Standard home delivery
- Delivery to a relay point (if available)
- Express delivery (depending on the product and geographic area)
- Order tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number to follow the progress of your package in real time.
Areas served
We currently deliver to mainland France. For any specific requests (overseas territories or international), please contact us at muzo@gmail.com.
Delay or delivery problem
If you experience an unusual delay or problem with receiving your order, please do not hesitate to write to us at muzo@gmail.com. We will do our best to resolve the situation as quickly as possible.
Thank you for your trust.